If you have not received a check 3 or more months after a match has been submitted, please let us know. We will follow up with the company and if they are unable to match the donation, any match fees that were charged will be reimbursed. Please let us know within the calendar year of the donation if you need follow up on a match!
Articles in this section
- The status of a match is “NPO to submit” but I don’t have a login to that company’s portal, what do I do?
- What do I do if a company link isn’t working?
- How can I add a company to the dropdown list of companies?
- Why is a match is showing up as ineligible if we have received matches from that company before?
- What happens if a match is marked as “submitted” but I never receive the match check?
- Who will send the match check?
- When will I receive my check?
- How many reminders are sent out to the donors?
- What does "verification" mean?
- What is a CSR Platform or Vendor?